Reporting procedures for codes and public health violations

Residents have the right to report Metro Codes and Public Health violations to city government. To report a Metro Codes violation, call (615) 862-6590 or report it online. To report a Metro Health Department violation, call: (615) 340-5644 (sanitation, trash, and debris) or (615) 340-5668 (pest management, such as insects and rodents).

For both kinds of reports, be prepared to describe the precise location of the problem-a street address is preferred. You will also need to provide a concise explanation of the problem. Be aware that if you give out your name, address, phone number, etc., it will be a part of the public record. You can report violations anonymously if you prefer.

When reporting a codes or health violation, keep a record of the following:

• The name of the person who took your report.
• The time of date when you reported the complaint.
• A brief description of the complaint you filed.
• The physical address of the problem.
• The department's planned response and planned response date.
• Complaint number(s) for tracking purposes.
  

A few different types of violations (tall grass and/or yard debris that could potentially harbor pests) can be reported to the Codes Department and the Health Department. Consider contacting both departments. You may want to schedule a time for yourself to call and check in on the progress made on your complaint. Often, persistent follow-up can make the difference between a problem being resolved or falling through the cracks. For more information about codes violations, see the Codes Department Web page.